Returns & Exchanges
At Arkel, we stand behind our high-performance bike bags and want to ensure you are completely satisfied with your gear. If your purchase isn't the perfect fit for your cycling adventures, you can return or exchange unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unused bike bags in their original packaging, ensuring all tags are attached and the product is securely padded for transit.
Ship the Gear
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our team inspects the returned gear for quality assurance, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing